Victor Madueno
Customer Experience Transformation in the Age of Change
How can Customer Experience Transformation bridge the gap between perception and real delivery.
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Victor Madueno
Oct 31, 20205 min read
Top 5 CX touch-points worth including in your 2020 digital customer strategy
The winners in a post-COVID19 era will be determined by those who can successfully build meaningful 1:1 relationships with their customers.
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Victor Madueno
Oct 31, 20204 min read
Digital Transformation In Times Of Crisis (COVID-19)
During COVID-19, our reliance on digital services and solutions has been at all-time height, and I can’t see that fading out anytime soon.
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